What an operator agrees to

# Part 2 — The terms in full

**ServiceApartment.com — Operator Terms · Version 1.1 · 22 September 2026**

### 1. Who is agreeing

**1.1** These terms are between you, the operator of the building named on your page, and the company operating ServiceApartment.com ("we", "us").

**1.2** By clicking Publish you confirm you are authorised to agree on the operator's behalf. We record the operator name and the business email used, when the decision was made, the exact terms and screen you were shown, and a snapshot of the page you were shown.

**1.3** You are the **operator of record** for that building — the business that runs it. You are not asked to own it, and nothing here says you do.

### 2. What you allow us to do

**2.1 The facts.** You grant us permission to use, reproduce, publish and make available the factual fields listed on your page: the building's name, its address, unit types and mix, what is included, any rate you publish together with the period stated for it, and your own website address.

> **2.2 — SOLICITOR.** *The grant must be non-exclusive, worldwide, royalty-free, and **expressly sublicensable**, including within commercial datasets and application programming interfaces supplied to third parties. Without the power to sublicense, the licensing business cannot operate at all — a permission to show a page is not a permission to include the building in a dataset that is sold. `plan/15` row 3.*

> **2.3 — SOLICITOR.** *The grant must be **assignable** to a successor in business and must **survive a change of control**, and must be **irrevocable except on grounds of inaccuracy**, subject to clause 5. This is tested at sale, which is the worst possible moment to find it missing, and it cannot be repaired retrospectively across a body of consents. `plan/15` row 4.*

**2.4 Keeping your page accurate.** So your page does not go stale, we may re-check the fields in 2.1 against your own public website from time to time. **We take nothing outside that list.** We never take photographs, written descriptions, or anything relating to an identifiable person. If you ask us to stop, we stop; your page remains and its accuracy then rests with you.

**2.5 Photographs and anything else you send us.** If you supply images or other material, you grant us the same permission set out in 2.1 to 2.3 for that material, and **you confirm you own it or are licensed to allow this**. Tell us to remove it and we will.

### 3. What we publish, and what we never publish

**3.1** We publish the fields in 2.1 and nothing else. Every one carries its source and the date it was last checked.

**3.2** We never publish your photographs unless you give them to us, anything you have written, or anything relating to an identifiable person.

**3.3** Where we do not know something, the page says so. **We never estimate, infer, or fill a gap.** We never convert a nightly or weekly rate into a monthly one.

**3.4** We take no bookings, charge no commission, and are not an agency. Position in any list is never for sale.

### 4. Market figures

**4.1** Rates may be included in aggregate market figures. **No figure is ever published from fewer than five buildings run by fewer than three different operators, and no single operator may account for more than 40% of any figure.** Where a figure would fail that test it is not published at all.

**4.2** **We never attach a rate to a named operator or building** — not to a subscriber, not in an export, not through an interface, not in a demonstration.

**4.3** The tests in 4.1 apply to any combination of filters, not only to the count, so that no figure can identify a building by elimination.

### 5. Changing your mind

**5.1** You may remove your page at any time. It goes within one working day and we do not ask why.

**5.2** You may stop contributing data at any time on 30 days' notice. It then feeds no new figures.

**5.3** **What does not come back:** aggregate figures already published, which contain no identifiable rate; and our record of what was published, when, and on which version of these terms — which is how we evidence that we published only what you agreed to.

### 6. Accuracy, and who stands behind what

**6.1** You confirm that anything you supply or approve is true so far as you know.

**6.2** **We do not warrant your figures.** We warrant only that we show our sources honestly, that we say when we do not know something, and that we correct errors promptly.

**6.3** Tell us something is wrong and we correct it, ordinarily within two working days. **If we cannot show a fact is right, we remove it.**

**6.4** Facts decay. A field past its freshness threshold is shown as last confirmed on its date, and is then removed rather than shown as current.

### 7. What this is not

**7.1** Not exclusive. You may appear anywhere else, on any terms.

**7.2** **Neither of us may state or imply that the other endorses, approves or is in partnership with them.** We do not use your branding in our marketing and you do not use ours in yours.

**7.3** Being listed is not accreditation, approval or a recommendation.

### 8. Your details and the law on personal data

**8.1** We hold business contact details only, to operate your page and contact you about it.

**8.2** Our lawful basis is legitimate interests, and our assessment of that is available on request.

**8.3** Every message carries a working opt-out. A decline is permanent and we do not write again.

**8.4** Details are kept while your page is live and for six years after, matching the limitation period for a claim about it.

### 9. Liability

**9.1** Neither of us excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

**9.2** Otherwise our total liability to you is limited to the greater of £1,000 or the fees you have paid us in the preceding twelve months. **Your page is free, so for most operators that figure is £1,000.**

**9.3** We are not liable for how a third party uses data licensed from us in accordance with these terms.

### 10. Who the operator of record is

**10.1** A claim is confirmed every twelve months by an email to the address that made it. **After two unanswered requests thirty days apart, the claim lapses** and the page returns to unclaimed.

**10.2** Where two parties claim the same building, the page is thinned to bare facts while it is settled — no operator named, no operator link — so that neither can use the dispute against the other.

**10.3** Evidence is weighed in this order: control of the domain, then a matching company registration, then an email address on the operator's own domain, then an assertion.

### 11. Changing these terms

**11.1** We give 30 days' notice of any change and record which version you agreed to.

**11.2** If you do not accept a change, you may remove your page under clause 5 and the previous version governs everything published before the change took effect.

### 12. Ending it

**12.1** Either of us may end this at any time.

**12.2** Clauses 4.3, 5.3, 6.2, 7.2, 8.4 and 9 survive, along with the sublicensing granted under 2.2 in respect of data already supplied to a licensee before termination.

### 13. Law

**13.1** These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

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